FAQ

Some are, some are not.

Unless a product page explicitly states that an edition has a fixed and final production run, additional units may be produced in the future.

It refers to the first batch produced for a release.

Depending on demand, licensing conditions, manufacturing availability and our editorial plans, further batches may be produced later.

The product page is the definitive reference.

If an edition has a fixed production quantity or will not be reprinted, this will be clearly stated on the product page.

Possibly.

A product being sold out does not necessarily mean that the edition has been permanently discontinued. Reprints depend on the title, demand, licensing conditions, manufacturing availability and our editorial plans.

Not necessarily.

Manufacturing methods, materials, packaging or other details may occasionally change between production runs. Any significant differences will be indicated whenever relevant.

Only when explicitly stated on the product page.

A limited or fixed production run does not necessarily mean that individual copies are numbered.

Not necessarily.

The purchase of a physical edition does not automatically include a digital copy.

If a digital version, download code or other digital content is included, this will be explicitly stated on the relevant product page.

Unless otherwise stated, the purchase includes the physical edition only.

Compatibility depends on the platform, hardware revision, region and, in some cases, the equipment being used.

Please check the compatibility information on the relevant product page before ordering.

Unless explicitly stated otherwise, compatibility with modern clones, adapters, flash cartridges, emulation devices or other third-party hardware is not guaranteed.

All orders must be placed through the Teknamic online store.

Prices, stock availability and shipping options are those displayed in the store at the time of purchase.

No.

We do not process orders, reservations or payment arrangements through private messages or email. All purchases must be completed through the online store.

We do not accept informal reservations for later payment or collection.

A product is considered purchased only once the order has been completed through the online store.

If the order has not yet been prepared or dispatched, contact us as soon as possible.

Once an order has been dispatched, the delivery address can no longer be changed by Teknamic.

Separate orders are processed independently, and we cannot guarantee that they can be combined.

Please place all items you wish to receive together in the same order whenever possible.

If separate orders can be combined, this will be handled on a case-by-case basis.

If the order has not yet been dispatched, contact us as soon as possible.

Please see our Returns, Refunds & Undelivered Orders Policy for the applicable conditions.

Pre-orders may follow a shipping schedule specific to that release.

Estimated production, availability and shipping dates are estimates and may change due to manufacturing, production, licensing or logistical circumstances.

Any significant changes will be communicated on the relevant product page or elsewhere on the website and, where appropriate, by email.

The information provided for the specific pre-order takes precedence over our regular shipping schedule.

Orders containing both in-stock and pre-order products will normally be shipped together once all items are available.

If you would like an in-stock product to be shipped earlier, please place it as a separate order.

The shipping schedule indicated for the pre-order will apply to the entire order.

Orders are dispatched in scheduled batches.

Regular shipping takes place from the 1st to the 7th and from the 15th to the 21st of each month.

During August, shipping takes place from the 1st to the 7th only.

Temporary shipping breaks may occasionally occur for operational or logistical reasons. Any such periods will be announced on the website.

For full details, please see our Orders & Shipping Policy .

No.

Orders are prepared and dispatched according to our regular shipping schedule rather than individually on demand.

Shipping costs depend on the destination, contents of the order and available delivery method.

The applicable shipping options and prices are calculated at checkout.

Shipping availability depends on the destination and on the postal or courier services currently available to us.

Enter your delivery address at checkout to see the shipping options currently available for your country.

Not necessarily.

Tracking depends on the shipping method and service available for the destination.

Where tracking is available, Teknamic may provide the relevant tracking information after dispatch.

A tracking number is only guaranteed when tracking is explicitly included as part of the shipping method selected at checkout.

Tracking availability and updates are provided by the postal or courier service and may vary depending on the destination.

Delivery times depend on the destination and shipping method.

Any estimated transit time provided by the postal or courier service begins from the date of dispatch, not from the date the order was placed.

Orders sent outside the European Union may be subject to customs procedures, import taxes, duties or other charges imposed by the destination country.

Unless otherwise stated at checkout, any such charges are the responsibility of the recipient.

Only when hand collection is explicitly offered by Teknamic for a specific event or occasion.

If this option has not been announced, the standard shipping options available through the online store apply.

We do not hold orders indefinitely for collection at future meetings or events.

Where event collection is offered, orders must be collected during the specified event or collection period.

If an order is not collected during that period, shipping will need to be arranged and the corresponding shipping costs paid before dispatch.

Consumers may have a statutory right to withdraw from an online purchase, subject to the conditions and exceptions established by applicable law.

For full information, please see our Returns, Refunds & Undelivered Orders Policy .

Contact us with your order number and details of the problem.

If possible, include photographs of the packaging and the affected product so that we can assess the situation.

Customers are responsible for providing a complete and accurate delivery address.

If an order is returned because the address supplied was incorrect or incomplete, reshipping can be arranged after confirmation of the correct address and payment of the new shipping costs.

If a parcel is not collected within the period established by the postal or courier service and is returned to Teknamic, it will not automatically be shipped again.

Reshipping can be arranged after payment of the new shipping costs.

We will normally contact the customer using the email address associated with the order.

The customer may then arrange reshipping, where applicable, according to our Returns, Refunds & Undelivered Orders Policy .

Returned orders are not automatically reshipped free of charge.

Available payment methods are displayed at checkout and may vary depending on the customer’s country or currency.

An order is confirmed once checkout has been completed and payment has been successfully received or authorised.